1. Information We Collect
We collect the information needed to operate the service, including account details you provide, technical usage data, and the architectural sketches, tile references, prompts, and render outputs you upload or generate inside the platform.
If you contact us, we may also retain support messages, project details, and billing or transaction references.
- ('heading', '1. Information We Collect')
- ('paragraphs', ['We collect the information needed to operate the service, including account details you provide, technical usage data, and the architectural sketches, tile references, prompts, and render outputs you upload or generate inside the platform.', 'If you contact us, we may also retain support messages, project details, and billing or transaction references.'])
2. How We Use Information
- Operate the upload, prompt-generation, image-rendering, and video-rendering workflows.
- Store project history so you can review prior runs and generated assets.
- Diagnose bugs, monitor service quality, and improve model prompts and product decisions.
- Respond to support requests, security issues, or suspected misuse.
3. AI Processing and Third Parties
Tile Vision may route prompts, sketches, or reference images to third-party infrastructure and AI providers when live generation is enabled. Those providers process data only to perform the requested rendering task.
We may also use hosting, analytics, logging, storage, and payment vendors that help us run the service.
- ('heading', '3. AI Processing and Third Parties')
- ('paragraphs', ['Tile Vision may route prompts, sketches, or reference images to third-party infrastructure and AI providers when live generation is enabled. Those providers process data only to perform the requested rendering task.', 'We may also use hosting, analytics, logging, storage, and payment vendors that help us run the service.'])
4. Retention and Security
We keep data only as long as reasonably necessary for product operations, legal compliance, and support. We use reasonable technical and organizational safeguards such as access control, encrypted transport, and provider-level security protections.
- ('heading', '4. Retention and Security')
- ('paragraphs', ['We keep data only as long as reasonably necessary for product operations, legal compliance, and support. We use reasonable technical and organizational safeguards such as access control, encrypted transport, and provider-level security protections.'])
5. Your Choices
- Request access to, correction of, or deletion of personal information we hold about you.
- Ask us to remove uploaded projects or exported assets from our active systems where feasible.
- Opt out of non-essential product emails.
6. Contact
For privacy questions, contact Tile Vision at privacy@tilevision.app.
- ('heading', '6. Contact')
- ('paragraphs', ['For privacy questions, contact Tile Vision at privacy@tilevision.app.'])